Terms & Conditions

Before using this Web Site please read these terms and conditions carefully.  Quench Products refers to as “we” or “us” and “you” refers to the viewer or user.  By using this Web Site you confirm unconditional acceptance of the following Terms & Conditions:

All features, content, specifications, services described, products and their prices on this Web Site are subjected to change at any time without notice.

The weights, measurements and similar descriptions are approximate and are provided for convenience purposes only, though we make best efforts to accurately dispay the attributes of our products. Please keep in mind that the actual color of our products may differ from the colour displayed on your computer system.  We cannot guarantee that your computer will accurately display such colors.

We attempt to ensure that information on our Web Site is complete & accurate, however the information on this Web Site may occasionaly be inaccurate or out of date.  We may make changes in information about price and availability without notice.  Products included on the web site may be unavailable, may have different attributes than those listed or may carry a different price. If a product is mistakenly listed at an incorrect price, Quench Products reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Quench Products reserves the right to refuse or cancel such orders whether or not the order has been confirmed and your credit card charged.  If your credit card has already been charged for the purchase and your order is cancelled, Quench Products will issue a credit to your credit card account in the amount of the incorrect price.  Any product or services in this Web Site does not imply or warrant that these products of services will be available at any time.

The receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice to limit the order quantity on any product or service and/or to refuse service to any customer.

You are responsible for maintaining the confidentiality of your account information,  password and for restricting access to such information to your computer.  You agree to accept responsibility for all activities that occur under your account or password.

SHIPPING.  Placed orders will be shipped to an address designated by the purcharer.  All purchases from this web site are made pursuant to a shipment contract.  As a result, risk of loss and title for items purchased from this web site pass to you apon delivery of the items to the carrier. You will be responsible for filing any claims with carriers for damaged and/or lost shipments.

TRADEMARKS.  Nothing contained on this Web Site grants any licence or right to use any trademarks, tradenames, service marks or logos displayed on this Web Site without our permission or the written permission of such third party owner.This Web Site may contain links to Web sites that are not owned, operated or controlled by us.  These links are provided only as an convenience to you.  If you decide to access any other Web site linked to or from this Web Site, it will be entirely at your own risk.

CUSTOMER PRIVACY POLICY.  We will take all reasonable steps to protect the personal information of users.  Your personal information is kept secure. Our Site may use cookies and web beacons to collect information when you interact  with our website or emails.  We use that information only to improve our website and your online experience.   Personal information will be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).  The PAIA may be downloaded from  http://www.polity.org.za/html/govdocs/legislation/200/act2.pdf

We do not share any of your information with other companies for marketing purposes.  We only use your contact information to send orders and information about our company to you.  We collect your Financial information to bill you for your products and services.  We use your mailing address to ship your order to you.  Other than your personal identifiable information, any material, information, suggestions, ideas, questions, comments or other communication you transmit or post on this Web Site will be considered non-confidential an non-proprietary.  We may use any or all User Communications for any broadcast, marketing, commercial or non-commercial purposes.  We may monitor or review any user communications, but won’t have any obligation to use , return, review or respond to any user communications.  We retain the right to remove any user communication that includes any material that we see inappropriate or unacceptable.

QUENCH POLICIES:

DELIVERY

Subject to availability and receipt of payment, requests wll be processed within 2 working days and delivery confirmed by way of reference number.  Detailed information about our shipping options and pricing will be displayed at “Shipping Policy”

RETURN & REFUNDS POLICY

The provision of goods & services by Quench Products is subject to availability.  In cases of unavailability, Quench Products will refund the customer in full within 14 days.

If the customer is not completely satisfied with their purchase or would like to make and exchange, they need to return the product to our store at their own expense in its original packaging with a covering letter detailing the reasons for returning the product and their contact details.   Returns or exchanges are accepted within 14 days of purchase.  Returns and refunds will not be accepted for used bottles.  Quench Products will cover the shipping fees for the return of defective items.

Returns can be sent to the following address:

Quench Products

Unit 2A, Prospect Close

Route 21, Corporate Park

43 Regency Drive

Irene

Centurion

0157

Cancellation of an online order will be fully refundable if cancelled prior to shipping.  If the product has been shipped the customer must return the item to Quench Products at their cost within 14 days of purchase date in order to receive a refund.  If the product is re-saleable or factory damaged Quench Products will refund the product cost.  Refunds will be credited to the payment card.  Shipping charges will not be refunded.