Shipping Policy

Quench Products uses a National Door to Door courier service.  The price offering on this website is available to South African clients only.  Our shipping prices are based on the value of the items in your order and the service level you choose.

Local areas:  PTA, Centurion, Midrand, Sandton, Johannesburg, Krugersdorp

Type of service selected Minimum Charge Package Description Service
Local  Deliveries R35 Bag 24 hours
Local Deliveries R55 Box Up to 30kg 24 hours
Regional Deliveries R45 Bag 2-3 days
Regional Deliveries R60 Box Up to 30kg 2-3 days

PLEASE NOTE:  1-2 working days to be added onto transit times for Regional areas.  Prices Exclude VAT

We will gladly ship internationally.  Shipping will be quoted on a case by case basis.  If you are outside of South Africa please email us for a quotation at enquiries@quenchproducts.co.za

For international orders, your order may be subject to import duties or taxes imposed by your country’s tax authorities.  Payment of all duties and taxes are the sole responsibility of the customer.  Contact your local tax office if you have quenstions about your country’s import regulations.

SHIPPING TIME:  You can expect delivery of your couriered item within 1-3 working days once we have notified you that your item has been shipped.  Areas outside the main city centre may take longer.

*PLEASE NOTE that the day the package is shipped or picked up from our warehouse is not considered the first business day: start counting business days from the first full day that the package is “in transit” to you.

Business days are Monday to Friday, excluding weekends and public holidays and deliveries take place between 8h30 to 17h00, Monday to Friday, excluding public holidays.

Quench Products uses The COURIER GUY to handle your package.

For questions regarding shipping, please email to enquiries@quenchproducts.co.za

PAYMENT OPTIONS ACCEPTED

CREDIT CARD

We accept MasterCard,  Visa credit and debit cards.  If you do not have a credit card please utilise one of the other payment options, or simply log off and return to the site at a later time to complete your order.  All of your order details will be saved online in the “Your Account” section available for use whenever you’re ready!  Sorry for the inconvenience.

EFT

EFT is one of the most widely used ways of transferring money online.  Once you have added enough items to your shopping card, proceed to “Checkout” and follow the order processing instructions.  Select the option to pay via EFT. You will then have to load us as a beneficiary on your internet banking and use the order number in the reference line for your payment.  This should ensure speedy processing and delivery of your selected products.

For more information about how to order, special order requirements and payment options, please contact us on +27 84 556 6556 or email enquiries@quenchproducts.co.za

SECURITY POLICY

PayFast process all credit card transactions.  All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted.  The  company registration documents and the site’s registered domain name are checked and verified, ensuring the cardholder and merchant that nobody can impersonate PayFast to obtain confidential information.

PayFast have an excellent monitoring system to prevent fraudulent transactions from taking place and have an extremely low fraud rate that passed through our system.  They also make 3D Security (Verified by Visa and Master Card Secure Code).  The additional verification requires the buyer to enter a one-time password (sent to their phone or email account) to complete the payment.

  • They use Extended Validation SSL with 256-bit encryption.  Only two of the four major South African banks to use this, the highest, level of encryption currently available.
  • 3D Secure is in place for all credit card transactions.
  • All sensitive info is encrypted within their own database.
  • PayFast run penetration testing on their system on a weekly basis to look for vulnerabilities. They are only required to do it once every 3  months, but run it every week.
  • Their entire site, blog and help site are served off secure servers, making it harder to perpetrate phising attacks.
  • They also have an excellent monitoring system that does, among other things: GEO IP tracking, velocity testing, BIN/IIN validation and checks against online databases.

The Merchant does not have access to credit details.

PayFast continually reviews and enhances its security in line with technological changes.  For more information on PayFast, visit their website.

MERCHANT OUTLET COUNTRY & TRANSACTION CURRENCY

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa Transaction Currency is ZAR (South African Rand)

COUNTRY OF DOMICILE

This website is governed by the laws of South Africa and Epic Shop chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature,

Quench Products Warehouse, Unit 2A Prospect Close, Route 21 Corporate Park, 43 Regency Drive, Irene, Centurion, 0157

COMPANY INFORMATION

This website is run by Quench Product Pty Ltd. based in South Africa with Registration Number:  2015/307450/07